Why Is My Fetch Reward Pending?


When you upload your retail receipts on the Fetch reward mobile application, you will earn points that you can use to redeem gift cards.

However, if you are a regular user of the Fetch reward mobile app, you might have had some difficulties with your claiming your Fetch rewards. In some cases, the process takes longer than expected and you will receive a pending notification. 

If you are wondering why your Fetch reward has been pending, you will get to know the reason as you read this article. 


How Does Fetch Reward Works?


Making use of the Fetch reward is simple. You will be required to install the Fetch reward app on your mobile device. This application is available on both Google Play and the Apple play store and once it has been installed on your phone, you can make use of your device camera to snap your shopping receipts.

 You should take note that you are required to take a shot of the whole receipt and if the receipt is too long and cannot be captured entirely, you can take two pictures of the receipt and upload both by clicking the Submit option. 

To earn points on the Fetch reward, you have to upload your shopping receipt within 14 days from the date of shopping as no points will be awarded when you upload the receipt after the 14 days duration. 


You will be able to exchange your earned points for gift cards when you’ve earned the maximum of 3,000 points which is proportionate to $3. Points accumulation is unlimited and you can earn as much as you wish. However, all your earned points will no longer be valid if your account gets inactive for 90 days. 


Why Is My Fetch Reward Pending?


There are numerous reasons why your Fetchg reward has been telling you the Reward pending. If your friends and family join the Fetch reward platform through your referral code, each referral will earn you up to 2000 points. However if your referred friend or family did not scan any receipt after installing the Fetch reward app, your account will reward you pending notification. 

Another major reason why your Fetch reward has been pending is that it takes up to 72 hours to access and evaluate your scanned receipt and transfer your earned credit point to your account. Trying to access your fetch points during this period will display the pending rewards message. 


Why Is My Fetch Reward Apple Gift Card Pending?


If you have earned and accumulated enough points and you are willing to redeem them for an Apple gift card, all you have to do is to go to the Category section and select the View all option.  You will be able to pick the Apple gift card option under the reward section. 


When you chose the Apple gift card option, you will receive an email with a four-digit verification code. You will be required to input this code on your Fetch mobile app to validate your gift card purchase. 

Once this has been done, you can receive your gift card immediately. However, it might take up to three days in some cases to process the gift card and the transaction will show a pending notification until the gift card gets processed. 


How Long Does It Take To Get Your Gift Card From Fetch Reward?


Earning points after uploading receipts on the Fetch reward will take up to a day or two.  With the continuous process of scanning receipts, you will be able to accumulate points that can be used to redeem Amazon, Target, and Dunkin Donut gift cards once you’ve accumulated up to 3,000 reward points. 


Your gift card options will increase once your accumulated point reaches 5,000 points and you will have access to unlimited options if you can keep 10,000 points. However, it is only possible to scan 37 receipts in a week and you will not be able to earn any points on receipts that are over 14 days older. 


Why Was My Receipt Not Processed Or Awarded Points?


There are multiple reasons why Fetch rewards might have staled the processing of your receipts which has also halted the points you are meant to earn. These factors include. 


  • Old Receipts

Receipts are meant to be uploaded within 14 days from the transaction date that was input on the receipt. New users on Fetch reward have an extended duration to submit older receipts. once this duration has been exceeded, they will also have to follow the formal 14 days instructions. 


  • The Receipt Has Already Been Submitted

You can only earn points on a specific receipt once on the Fetch reward. Attempting to resubmit a once submitted receipt will stall the point processing and you will; not receive any reward.

In some cases, you might not be the one that has submitted the receipt on the Fetch reward as it might have been your friend or a family member. However, if you are certain this is not the case, you should contact the Fetch reward support team to solve the issue. 


  • You Have to Reach The Weekly Limit 

You are only allowed to upload 35 receipts in a week on the Fetch reward. If you have reached this limit, you will be unable to earn any point that week as the limits have been reached and the receipt will not be processed. 


Will I Be Able To Return An Item After Scanning The Receipt On Fetch Reward?


After installing the Fetch reward app on your mobile device, you will be sent the terms and condition which has to be accepted before proceeding. When an item gets returned after the receipt has been uploaded on Fetch reward, this is considered an act of fraud and it goes against the terms of use of the application. 


In this situation, the application will be justified to take any necessary legal actions while all the accumulated points on your account will get frozen.  You will also be given thirty days to reach out to the right authority for claiming a dispute. After the thirty days ultimatum, your Fetch reward account will be deactivated and you won’t be able to access the account again. 


How Do I Clear The Cache In Fetch Reward?


Uploading a receipt on the Fetch reward is simple and will not take more than ten seconds of your time. However, you might detect the process has become slow or that the application is kind of crashing. What you have to do is to clear the cache in the Fetch reward app. 

To clear the app cache,  go to the Settings option on your mobile device and click on Apps and notifications. Scroll through the list of apps and select the Fetch reward apps. Click on the Storage option and select Clear storage to clear the app Cache. 



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With the full detailed explanation that has been given in this article, you should have a better understanding of the Fetch reward and the cause of some difficulties you might face when claiming your earned points or gift cards. You can also reach out to the Fetch reward support team for help if the issue persists. 

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