If you are one of the Venmo customers that have been unable to complete a transfer transaction due to this error message that keeps appearing, you might be wondering what it meant and how it can be fixed.
In this article, we will be discussing the error message “There Was An Issue With Your Payment” that has been appearing on your Venmo app screen. We will talk about the reasons you’ve been seeing this message, what it meant, and how it can be fixed.
Reasons for Venmo “There Was An Issue With Your Payment”
If you’ve been seeing “There Was An Issue With Your Payment” while attempting a transaction on your Venmo app, this message indicates that your transaction has failed to be processed due to different payment-related errors.
Some of the common reasons why you’ve been receiving this message include.
- Your Transaction Is Being Declined By Your Bank Or Card Issuer
The most common reason why your transaction has failed and you’ve been receiving the error message is that your bank keeps declining the transaction request from Venmo.
In this case, the issue is from your bank and not Venmo as they are only an intermediary of the transaction.
You will keep receiving the message “There Was An Issue With Your Payment” if your bank or card issuer keeps declining Venmos transaction requests.
- Insufficient Funds
When you did not have up to the amount you’re attempting to transfer in your Venmo or bank account, the transaction will be unable to be completed and you will receive this error message.
- When The Venmos Automated Security Flags Has Been Triggered
One of the features that make the Venmo app one of the best is its automated security system which has been put in place to keep your Venmo account safe and secure. However, this security procedure can be troubling at times.
Situations like repeatedly inputting the wrong password, repetition of payment, and other slight actions can trigger Venmo security flags.
In this case, there will be restrictions on your Venmo account and you will be unable to make payments or perform other transactions.
Attempting to perform a transaction will make the error message “There Was An Issue With Your Payment” will appear on your screen.
- When You Exceed The Limit On Crypto Purchase
There are regulations and limits to the amount that can be used to purchase cryptocurrency on Venmo. The platform stated that an individual can only transfer $20,000 for the purchase of cryptocurrency through Venmo in a week.
It is also stated that an individual can only spend $50,000 on cryptocurrency for 12 months. Once this limit has been reached by a Venmo customer.
You will be restricted from making payments to purchase cryptocurrency although, you will be able to perform other types of transactions except for crypto purchases.
- When You Exceed The Per-Transaction-Limit
There are other transaction limits apart from the crypto purchase limit. You might have been receiving the error message because you’re attempting a transaction after reaching the per transaction limit on your Venmo account.
The limit for a person-to-person payment on Venmo is $4,999.99. Attempting to send more than this will result in the declination of your transaction and you will receive the error message “There Was An Issue With Your Payment”.
- When You Exceed The Maximum Weekly Spending
Once your weekly spending limit has been reached on Venmo, you will be unable to transfer money for the remaining duration of the week.
The maximum amount that is allowed to be spent in a week for person-to-person transactions on Venmo is $4,999.99.
However, the fee gets increased for Authorized Marchant Payments as you can spend up to $6,999.99.once these limits have been reached, you will be unable to complete your transaction for the week and will be required to wait for another week.
You will receive an error message if you attempt to perform a transaction after reaching the weekly spending limit on Venmo
- When Your Venmo Debit Card Stops Responding
A damaged debit card will result in you receiving an error message when performing a transaction. Once your Venmo debit card stops responding.
The debit card will be unable to make a transfer request to your bank and your transaction will be unable to be completed.
Even if you have enough and sufficient amount in your account, and you’re certain you have not reached your transaction limit, you will still be unable to complete your transaction if the chip on your debit card gets damaged.
- When Your Venmo Account Has Not Been Verified
Another factor that might have caused the error message that has been appearing on your screen is your Venmo account not being verified.
If you’ve not completed the verification process of your Venmo account, you will be restricted to a weekly spending limit of $300 and a weekly spending limit of $5,000.
Any attempt to perform a higher transaction than these amounts will be declined and you will receive the message “There Was An Issue With Your Payment”.
Venmo “There Was An Issue With Your Payment” – How To Fix
Many Venmo customers keep wondering if the error message can be fixed. Well, it can be fixed and we will be providing the different steps that can be followed to fix your Venmo app from displaying the error message and allow you to complete your transaction.
- Check Your Internet Connection
If you’ve been receiving the error message “There Was An Issue With Your Payment” when trying to complete a transaction, the first important step to take is to check out and ensure you have a stable internet connection.
An unstable internet connection can easily obstruct your transaction process which may have led to the display of an error message.
- Reboot Your Device And Reopen The Venmo App
If you are certain your internet connection is stable and not the cause of the error message. You might want to restart your device to refresh and cool off.
You can easily switch off and restart your device or you can choose to switch it off and let it be for a few minutes before turning it on and retry your transaction on the Venmo App.
- Log Out From Your Venmo Account And Retry Logging In
If the error message persists after refreshing your device and ensuring you have a stable internet connection. There might have been an issue with the Venmo app. To confirm this, you should log out from your Venmo account and log back in to retry your transaction.
- Clear Your Venmo App Cache and Reinstall The Application
You might have to troubleshoot your Venmo app if the error message keeps appearing. Clear the app cache and update the app by installing the latest version.
To clear the app cache, long-press the Venmo app icon on your device and click on App info. Scroll down and click on the Cache and Storage option. Click on Clear Cache to complete the process.
- Update Your Debit Card Information
If all the above-mentioned steps failed to work, you should check out your debit card details as you might have added another debit card to your bank account and the details have not been input into your Venmo account.
Inputting your new debit card is essential to perform a flawless transaction on Venmo, it is a required process that is needed to be done even when you renew your debit card.
Check out your card details and update them, restart your Venmo app, and try your transaction again.
- Check Your Bank Balance And Update Your Details
After updating your Venmo app to the latest version and the error message keeps appearing, you should check out your bank balance as it is possible you did not have enough amount in your bank account to complete your transaction.
If this is the case, you can provide funds into your bank account and try again or link another bank account with enough funds to your Venmo account.
Is Venmo Safe?
While it is important to be cautious when sending or receiving money through an app, Venmo is one of the most secure and used apps for such purposes thanks to the data encryption technology through which they ensure your account details remain secured.
With Venmo, no other individual will have access to your credit card and bank account. You will also be able to make use of your personal trusted pin code to ensure your account remains secure, there is also an option for a thumbprint scan for compatible mobile devices.
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It can be frustrating when you are unable to complete a transaction on your Venmo app and you keep receiving an error message. By following this article, you will be familiar with the reasons why the error message has been appearing on your app and how it can be fixed.