When using different apps for your mobile transactions, one risk you might be exposed to is your account being blocked or frozen. This often happens due to different reasons ranging from discrepancies in transactions lot more, Venmo is no different.
If you break their policies or there are payment discrepancies, your Venmo account might be blocked. If it is blocked, you might be looking for ways, methods, or steps you can use to recover your account.
Why is my Venmo Account Frozen?
There are a few reasons why you could have a frozen Venmo account. Below is a list of reasons you should consider if you get your Venmo account frozen.
- Breaking of the User Agreement
This is the first and most common reason why your account might be frozen. There is a list of user agreements you signed when you registered on Venmo. Once you go against the agreement, there is a pretty good chance your account will get frozen.
According to the user agreement, your account should be frozen if there is a breach of any of the agreements. This will protect the end users while also allowing Venmo to look into the breach of agreement and a host of their thing. Once you notice that your account has been frozen, you should check to confirm if you haven’t breached any of the user agreements.
- Insufficient Funds
This is another common reason why your account could be frozen. This reason is just as common a cause as the breaking of the user agreement. If you tried to do a transaction on your Venmo with insufficient funds, there is a good chance that your account might get frozen.
You have to check your balance to know if you have enough funds in your account. If you do not have enough funds, this might be a reason for your account being frozen. Also, trying to carry out payment with insufficient funds will lead to your account being frozen.
- Suspicious Activity
This is another reason why your account will get frozen. If there is any suspicion of illegal activities taking place on your account, your account might get frozen. When such happens, you will need to contact customer care for assistance.
There are different kinds of suspicious activities that can make Venmo freeze your account. From your account being hacked to login in from a strange address and a lot more, all these activities can lead to your account being frozen for your protection.
- Reversal of Payment
Sometimes, if your payment needs to be reversed, it could lead to your account being frozen. Whenever Venmo needs to reverse some amount of money or payment from your account, your account will be frozen for some time till every necessary reversal has been done.
How Do I Unfreeze my Venmo Account?
There are different methods you can use to unfreeze your account, it largely depends on the reason why your account was frozen. Below are methods you can use to unfreeze your account depending on the causes.
- Unfreezing for Breaking the User Agreement
It is relatively easy to unfreeze your account once you notice that your account was frozen due to a breach of the user agreement. The first thing you need to do once you notice that your account has been frozen is to log into your account.
Once you do this, you will see an email alert you about your account being frozen, you will have to reply to the email with the necessary and appropriate message, you might also need to attach an id for verification. Once this is done, your account should get unfrozen.
If you do not want to use the method listed above, you can use the method below to contact customer care.
- Open the Venmo app
- Tap the icon at the top left of your screen
- Click on get help
- Click on contact us
- Click any of the contact methods available.
This way, your account might get unfrozen much quicker.
- Unfreezing for Insufficient Funds
If you try to do a transaction with insufficient funds in your account, there is a pretty big chance that the transaction will go through, however, your account will be frozen until you pay back the transaction you did. If you will like to pay it back, you can follow the steps listed below.
- Go to your web browser and type www.venmo.com. You can click on add funds.
- You will have to sign in using your credentials
- Once you do this, you have the option to choose the bank where you would like to do your transactions. Simply choose the bank.
- Once you have chosen the bank, you can then select the amount of money you will like to transfer. Make sure the money covers the amount of money you owe Venmo.
- Finish the transfer and you are good to go
Once you do the steps listed above, you might have to wait for a while for your transaction to be processed. It usually takes as long as 2 to 4 working days. Your account will get unfrozen once the transaction is processed.
You can use a debit card if you are looking for a much faster method of setting your failed payment or insufficient funds issues. With a debit card, your transaction will be processed within minutes thereby saving you the stress of having to wait for a couple of days.
- Unfreezing Accounts from Suspicious Activity
If your account is frozen due to suspicious activities such as constantly typing the wrong pin or password, logging in from different IP addresses or locations, and a lot more, there is not much you can do.
The best method available to you is to contact customer care. That way, you will be informed of the suspicious activities and explain if they were coming from you. Once you contact customer care, your account freezing issue should be settled in no time.
- Unfreezing Account from a Reversal of Payment
If your account is frozen due to a reversal of payment, there isn’t much you can do. If you have enough funds in your account to cover the reversal, all you need to do is simply exercise patience. Your account will get unfrozen after a while.
On the other hand, if you do not have enough funds and payments are trying to be reversed, you might need to add funds to your account. Once you add funds to your account, your account will be unfrozen after a couple of minutes or days.
How Do I Prevent My Venmo Account from Being Frozen?
There are different things you can do to prevent your account from being frozen. Let us go through a list of those things below.
- Do Not Run out of Funds
This is one of the simplest things you can do to prevent your account from being frozen. Since there is a minimum amount of a dollar for Venmo accounts, you should try as much as possible to ensure your account doesn’t go lower than one dollar.
Also, ensure that you do not do a payment or transactions that exceed the amount of money you have in your account. That way, your account will continue to be balanced and it will have no reason to get frozen.
- Keep Your Details to Yourself
This is the best method to avoid your account being frozen due to suspicious activity. It is simple. The more people have your details, the higher the likelihood of suspicion whenever they log in. keeping your details to yourself is one good way to prevent your account from being frozen.
Apart from protecting your account from being frozen, it also reduces the likelihood of fraud being done on your account. You need to keep your details to yourself as much as possible.
- Use Your Private Device to Login
This is another thing you can do if you are looking to prevent your account from being frozen. The more devices the login, the more the likelihood of your account being flagged. You need to log in from only your price devices. This will help keep your account secured and also reduces the chances of your account being hacked.
There are a couple of reasons why your account might get frozen, these reasons have been discussed in this article, also, we have talked about possible solutions to the reasons so you wouldn’t have a problem unfreezing your account.
Apart from unfreezing your account, we have given you methods and things you can do to prevent your account from being frozen. Simply read through the article and you will get everything you need about Venmo accounts and the methods you can use to unfreeze them.